REGISTRATION SCHEME - Service Commitments

Service Commitments
2.	Where appropriate the Disaster Recovery Registration Officer, following analysis of your Disaster Control Plan, will offer advice on any areas of weakness, omission or neglect revealed in the submitted Plan.- Please note that despite acceptance into the Registration Scheme, Riley Dunn & Wilson Ltd. do not accept responsibility for the workability of the Disaster Control Plan or any subsequent advice given. Provided current registration conditions are fulfilled, Riley Dunn & Wilson Ltd.'s Disaster Recovery Registration Office will commit itself to provide any of the following services as appropriate, to which Scheme Members will have priority* access:
2.1	A 24 hour, 365 day telephone emergency advice-line service with provision to two mobile telephone contact numbers. Immediate expert advice will be provided free of charge, as to appropriate actions within the circumstances prevailing.- Please note that no liability can be accepted by the Company or its staff for any damage directly or indirectly resulting from such advice as it is given freely without sight of the damaged material and is based on externally reported information. N.B. Specialist referral contacts for recovery and conservation of photographs, slides, film, microforms and electronic data and images can be advised to you free of charge by the emergency advice -line service.- No liability can be accepted by Riley Dunn & Wilson Ltd. for any subsequent advice given or actions taken.
2.2	An initial on-site assessment visit immediately following any fire, flood or explosion disaster, by one of our expert advisors, where required. The first day of this service is free of charge to Scheme Members.
2.3	Rapid Response Teams of trained staff equipped appropriately to help and advise with any salvage, packing and sorting of material, which is either already damaged or at risk of damage. One of the teams will soon be available, if necessary, to travel as soon as can be practically arranged to the disaster site or nearby location. Costs for travel, subsistence and labour incurred as well as consumable materials used, will be chargeable to the Scheme Members.
2.4	Provide, if required, arrangements for recovery and transportation of damaged materials offsite to a safe area - normally a Riley Dunn & Wilson Ltd. bindery - for further sorting, listing and stabilisation of the material (drying or deep freezing) by our resident teams of salvage staff. This service is chargeable to the Scheme Member.
2.5	Organisation of deep freeze facilities or freeze drying as appropriate for wet paper based materials. If incurred - space rented and onward transportation costs - are chargeable to the Scheme Member. Freeze drying charges will be payable at cost by the Scheme Member.
2.6	Production of a free-of-charge written report on our findings and salvage recommendations with estimated costs to the Registered Scheme Member, with copies sent to loss adjusters or insurance companies if required. The Company will also offer to host damage claim presentations in our bindery and technical discussions with insurers and loss adjusters on behalf of, and in conjunction with, Registered Scheme Members.
2.7	Preferential service, within the limitations of capacity, to carry out any agreed restoration treatments as quickly as possible.
*	An immediate response will be made but in the unlikely event of multiple calls on these services, Riley Dunn & Wilson Ltd. reserve the right to provide services on a first notified sequential basis.